Best web hosting customer service Ever.

HostMySite came in today (Monday May 1) to discuss the company, its growth and successes. Essentially looking at the entrepreneurial side of business.

The CEO, Lou Honick, who couldn't be older than 30 years old, and his business partner, are running a muti-million dollar cash cow that has nothing but growth in its future.

A topic we hit on in class had to do with the "magic switch" which would give the company the edge to gain a larger new customer base. Well, I was thinking of a way which could help his marketing efforts.

HostMySite's competitive advantage comes from its ability to provide the best customer support 24/7/365. The company needs to be able to do this 100% of the time, or else some of the 20,000 or so clients could up-and-tech away to another of the thousands of web hosting web sites available.

My idea is for Lou to do what he did today. Go to as many campuses throughout the country as he can find which could benefit from his knowledge and presentation. I feel like I learned a lot even though I had no idea what it was his company could do.

Then, have everyone in the class blog about the experience. As more blogs appear praising his company and explaining why it provides a better service to differentiate it from the rest of the clutter, I believe there will be more of a chance his site will pop-up in random searches looking for high quality service web hosting sites. This could be considered a search engine optimization technique.

Plus, it would put a face to a name and humanize the technology in a way which could only provide benefit to HostMySite.